WHAT IS OUR RETURN POLICY?
We do not proceed to exchanges, we only accept returns for refund or credit note to our sotre, within 15 days of receipt of the order.
We simply ask that the following conditions be met:
- the items must be in their original packaging, with the labels intact
- the items must not have been worn, washed or otherwise altered
We reserve the right to refuse returns that do not comply with these conditions.
Refunds will be made on the merchandise, excluding the initial shipping costs.
If you prefer to get a credit note (voucher available for 1 year on the entire items on our website) instead of a refund, please tell us when asking for the return.
WHAT IS THE COST OF A RETURN?
The shipping costs incurred for the return are at your expense, we do not cover them and do not refund them.
HOW CAN I ASK FOR A RETURN?
> Go to your account page
> Once you have entered your username and password, select the history of your orders
> Click on the "Details" button of the order in question
> Select the products to return to us
Once your return request has been validated by us, you will receive a confirmation email and a return form to print on your account page in the "My returns" section.
All you have to do is print this return form and attach it to your package.
Items returned without a return form validated by us will not be processed and will be returned to you.
WHERE SHOULD I SEND MY PACKAGE?
Your package should be sent directly to the following address:
TREDELOG AGENEAU GROUP
28 BOULEVARD GASTON BIRGÉ
WHICH SHIPPING METHOD SHOULD I CHOOSE?
We leave it to you to choose your own carrier. Please ensure that the package arrives directly at our offices and not at the Relay Point, in which case your return will unfortunately not be processed.
We advise you to keep proof of deposit of packages provided by your carrier. In case of absence of this one no refund can be made if there is a loss of parcel.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Upon receipt of the goods at our offices and after confirmation of the condition of the product(s), we will refund the amount invoiced on the account used to pay the order within 14 days.
WHAT SHOULD I DO IF AN ITEM IS A FAULTY?
We hope this never happens and work for it, but if you receive an item with a manufacturing defect or damaged, we will take full responsibility for the cost of returning it.