To place an order, simply select the items you want to buy, select the design, colour and size, and then add them to your shopping basket.
When you’ve finished shopping, you can review your basket and confirm your order. Once the order is confirmed, you’ll be sent a confirmation email. If you can’t see the email in your inbox, please check your junk mail. If you still can't find the email, please contact our customer service team.
To check the status of an order, go to “My account” and select “My orders”. You can look at your order history and check the status of each order.
As soon as your order has been dispatched, you’ll receive an e-mail confirming that it has been sent, which contains the order tracking number. Go to the website of your chosen carrier and enter this tracking number to find out the delivery status of your order.
However, if you’ve not received this email, please check your inbox, junk mail and spam folders. Please feel free to contact our customer service team if you need any help.
We deliver to France (including French overseas departments and territories) and worldwide.
France: Colissimo and DHL Express
International: DHL Express
We do not exchange items, we will only accept returns for a refund or credit note within 15 days of receipt of the order.
🎄Christmas returns extended: any product purchased between December 1st and 31st, 2021 can be returned until January 31st, 2022
We simply ask that the following requirements are met:
- items must be in their original packaging, with all the labels and the hygiene seal intact,
- items must not have been worn, washed or altered in any way.
We reserve the right to refuse returns that do not meet these requirements.
Refunds will be given for the price of the item, excluding the cost of delivery.
If you would like a credit note instead of a refund (which can be used for up to one year afterwards on any purchase from our website) please let us know when you request the return.
The shipping costs are paid by you, we do not pay or refund these.
Go to your account page. Once you’ve entered your username and password, select your order history. Click on the “Details” button for the order you wish to return. Select the products you would like to return.
Once your order request has been confirmed, you’ll receive an email and you’ll find a return slip to be printed on your account page in the “My returns” section.
All you have to do is print out this return slip and enclose it with your parcel.
Any items that are returned without a validated return slip will not be processed and will be sent back to you.
Your parcel should be sent directly to the following address:
TREDELOG AGENEAU GROUP
28 BOULEVARD GASTON BIRGÉ
We leave it up to you to choose the carrier. Please make sure that the parcel is sent directly to our premises and not to a Collection Point, or your return will not be processed.
We advise you to keep the delivery receipt for your packages as provided by your carrier. If you do not keep the delivery receipt, we cannot refund you if an item is lost in transit.
Once the goods have been received at our premises and the condition of the product(s) confirmed, we will refund the amount invoiced to the bank account used to pay for the order within 15 days.
We hope that this never happens and we are working to ensure it does not, but if your item is damaged or has a manufacturing defect when you receive it, we will cover the full cost of returning it.
15 days to return